MBDA Stakeholder Satisfaction Survey

As an important stakeholder to the Mandela Bay Development Agency (MBDA), the agency would like to measure how satisfied you are with its various service offerings. In this regard, we have a few questions that we would like to ask you about your recent experiences with the MBDA. This questionnaire should take no more than 10 minutes to complete. Importantly, all answers will be kept STRICTLY CONFIDENTIAL and ANONYMOUS.

SECTION 1: GENERAL INFORMATION

2. Location of Organisation/Company (suburb)

SECTION 2: PERCEPTIONS

6. Which unit (s) do you engage with most frequently at the MBDA? [multiple selections permitted]

Reception

Supply chain (tenders)

Finance

CEO's Office

Operations/Technical Department

Marketing and Communications

NMBM Stadium

NMB Science and Technology Centre (Uitenhage)

Other, please specify

Please note that the next FOUR QUESTIONS (No. 8 to No. 11) relate to your most recent experience.

11. Are there any specific issues that you think made this interaction with the MBDA easy or difficult?

13. Why do you feel that the above MBDA project[s] were the most successful?

15. Do you have any suggestions on how we could improve the services we provide, or thoughts on how we could be more helpful to you in the future?